Interesting Week

This past week has been interesting. Not much went on, but an insight for the rest of the semester was given. I told my friends jokingly that they will not see me till after Christmas Break. I am going to try and stay positive for the rest of the semester and stay motivated, but at times that may be hard.

Do not worry, I still had some relaxing moments here and there. One thing that happened that made laugh was a little situation that I ran into with a toad. This may sound weird and dumb, but it made me laugh when I really needed it. On Thursday, November 5, I ran across a toad that was sitting on top of my bike lock chain. He looked all comfy on it, but I had to move him off so I could get to class on time. I was able to get the lock off and thought that he would hop off while doing that. He did not so I took one of the ends of my chain and gently tapped him from behind to encourage him to get off. Well, I will tell you this, that toad looked at me and slowly got off my chain and went all pouty on me. I have never seen so much sass and attitude from a toad. I mean just look at his little sour face. That toad has not come back since. Hopefully, he found a better place to relax.





That same Thursday, I cooked a delicious meal for a few friends and me. It was buffalo chicken tater tot casserole. I am really impressed with myself that I made the dish and that I made it in college. All my friends really enjoyed, and there were hardly any leftovers. I am making sure to save the recipe for the future.

Over the weekend, I went home for a day with my boyfriend and visited my grandparents. My grandparents took us to this little diner that was attached to a car wash. The food was surprisingly really delicious. We had fun hanging out with my grandparents. It was also good to catch up with the family. I know I will see them over Thanksgiving Break, but I am really close to my family, so I love seeing them whenever I can. 

The rest of this month and semester are going to get rally crazy, but I am ready for it...I think. 

Engagement

Customer engagement is important for any company that wants to improve. The engagement between the company's brand and customers first starts off by building the relationship. Then in return, the customer will help promote the brand and may even protect it and lastly the engagement can make products better. 

I believe this to be true. When companies build up relationships between their brand and with customers from the beginning, customers will then return the favor. They will become loyal. Customers will talk about the products and try to encourage their friends and colleges to try the products. If the relationship is really strong, the customers will stand up for the product when negative things are said. The true loyal customers will also help make products better, which will then start the process all over with new customers. This is something all companies want and need to improve. 

I know I have left reviews on products on company's websites and have gotten personal emails back from the companies. I knew they were personal because they felt bad about a problem I had with the product and gave me a variety of ways to fix the problem. Then a couple of days later, they checked back in with me and see if the problem was fixed and everything was good. I am now loyal to the brand and will recommend it to other people. I will also defend the brand if I hear something negative about them. The company was making sure I was engaged with them and so I became loyal to them. 

This cycle truly works. I can personally vouge for it. As soon as more companies understand the cycle, they too will improve their customer engagement which in turn will improve other areas within the company.